|Shipping & Returns Policy
FREE standard delivery worldwide! No hidden costs!
We are in Hong Kong (GMT+8 time zone). Our working hour is 10:00-21:00 (Monday
to Friday, excluding public holiday) Your order date is according to the date
in Paypal, using the USA West Coast time zone (GMT-6).
We have regular shipment schedule. Normally, we ship 3 times a week, i.e. we will
ship your order within 3 working days. If you have shipment problem, 99% possibility
is caused by your Post Office or Customs Office! Contact us and we will solve
it for you!
We ship all items from Hong Kong to buyers' verified shipment address in Paypal.
It normally takes 7-30 working days from pay day (payment cleared) to arrival.
Please refer to this table for details:
|USA / UK
/ Spain / France / Western Euro
Germany / Russia / Others
Following your purchase online, ima-shop will send you email confirmation to
acknowledge your order and again when your goods have been dispatched from our
warehouse. The email address used, will be the one of your Paypal account, provided
at the point of purchase.
1. The estimated arrival times are taken directly from information provided by Hong Kong Post
and EMS. These are estimates only, ima-shop are not responsible if this varies.
2. All deliveries will require a signature on receipt, apart from those
delivered using the normal airmail post -such as phone cover, hosuing, cable, batteries & etc with $30 or less value.
However, where the value of your total order exceeds $200 or/and includes a high value item -such as a box set brand
new mobile phone íV then we may upgrade your delivery method to EMS (Speed Post).
3. In exceptional circumstances we reserve the right to use alternative
couriers or shipping options.
4. Saturday deliveries are at the discretion of the couriers.
5. When signing for a delivery you are accepting the item in the condition
it arrives. Please ensure you check your item before signing for it, as we cannot
be held responsible for the condition of an item once it has been signed for
6. If goods are returned to ima-shop because of a failed delivery for
any reason, the carriage cost is not refundable. We reserve the right to charge
for any extra carriage costs incurred to re-send goods.
7. Missing or delayed items: Please note that we will need to wait 15
days before being able to trace, replace or refund lost items.
8. Because postal and/or import tax restriction (unless buyer can accept special shipping arrangement),
ima-shop does not invite purchases from the following countries:
Aruba, Afghanistan, Angola, Anguilla, Albania, Andorra, Netherlands Antilles,
Argentina, Armenia, American Samoa, Antigua and Barbuda,
Azerbaijan Republic, Burundi, Benin, Burkina Faso, Bangladesh, Bahrain,
Bahamas, Bosnia and Herzegovina, Belize, Bermuda, Bolivia, Brazil, Barbados,
Brunei Darussalam, Bhutan, Botswana, Central African Republic, Chile,
Cote d Ivoire (Ivory Coast), Cameroon, Congo, Democratic Republic of the, Congo,
Republic of the, Cook Islands, Colombia, Comoros, Cape Verde Islands, Costa
Rica, Cayman Islands, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador,
Egypt, Eritrea, Western Sahara, Ethiopia, Fiji, Falkland Islands (Islas Malvinas),
Micronesia, Gabon Republic, Georgia, Guernsey, Ghana, Gibraltar, Guinea, Guadeloupe,
Gambia, Guinea-Bissau, Equatorial Guinea, Grenada, Greenland, Guatemala, French
Guiana, Guam, Guyana,Honduras, Haiti, Iraq, Israel,
Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kyrgyzstan, Cambodia, Kiribati,
Saint Kitts-Nevis, Laos, Lebanon, Liberia, Libya, Saint
Lucia, Liechtenstein, Sri Lanka, Lesotho, Morocco, Monaco,
Moldova, Madagascar, Maldives, Mexico, Marshall Islands, Macedonia, Mali, Montenegro,
Mongolia, Mozambique, Mauritania, Montserrat, Martinique, Mauritius, Malawi,
Malaysia, Mayotte, Namibia, New Caledonia, Niger, Nigeria, Nicaragua, Niue,
Nepal, Nauru, Oman, Pakistan, Panama, Peru, Philippines, Palau, Papua New Guinea,
Puerto Rico, Paraguay, French Polynesia, Rwanda,
Senegal, Saint Helena, Svalbard and Jan Mayen, Solomon Islands, Sierra
Leone, El Salvador, San Marino, Somalia, Saint Pierre and Miquelon, Serbia,
Suriname, Swaziland, Seychelles, Turks and Caicos Islands, Chad, Togo,
Tajikistan, Turkmenistan, Tonga, Trinidad and Tobago, Tunisia, Tuvalu,
Tanzania, Uganda, Ukraine, Uruguay, Uzbekistan, Vatican City State, Saint Vincent
and the Grenadines, Venezuela, British Virgin Islands, Virgin Islands (U.S.),
Vietnam, Vanuatu, Wallis and Futuna, Western Samoa, Yemen, South Africa, Zambia,
You are advised to contact us before placing orders with a shipping destination of the above
country list. If there is order asking to ship to the above countries without contacting us first,
we will refund the payment to cancel the order.